This unit covers the skills and knowledge needed to prepare, facilitate and lead difficult conversations.
Course Overview
This unit describes the skills and knowledge required to prepare, facilitate and lead difficult conversations.
The unit applies to individuals who may work as managers and leaders, and are required to lead difficult conversations in the workplace. They contribute well developed verbal and relationship building skills in having difficult conversations.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Entry Requirements
Prerequisite Units: There are no prerequisite units required for entry to this course.
Other Requirements: There are no other requirements for entry to this course.
Topics
- Prepare conversation
- Facilitate difficult conversation
- Follow up and review conversation
Further Details
Health & Safety Advisory Service offers credit transfer for statements of attainment and qualifications issued by other Registered Training Organisations (RTOs) in Australia. To apply, you must provide original or certified copies of documents and agree to verification processes. Your Unique Student Identifier (USI) and Vocational Education and Training (VET) transcript can also be used for recognition.
We also offer Recognition of Prior Learning (RPL) for those who have relevant prior knowledge or experience through formal, non-formal, or informal learning. To apply for RPL, you must:
- Demonstrate relevant prior learning and experience
- Provide proof of formal or non-formal training, or informal learning
- Submit authenticated documents or work samples
- Show current skills in an interview or observation
For more information, contact us.
