Privacy Policy

Introduction

Health & Safety Advisory Service (RTO #91141) (“we”, “our”, “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, and training programs.

This policy has been developed in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other relevant Australian privacy laws.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, postal address, phone number
• Identity Information: Date of birth, identification documents, unique student identifier (USI)
• Employment Information: Job title, employer, work history, qualifications
• Course Information: Enrollment details, assessment results, attendance records, training progress
• Financial Information: Payment details, invoice records
• Website Usage Information: IP address, browser type, pages visited, time spent on our website
• Online Learning Data: Course progress, completion rates, quiz and assessment responses, login times and duration (if applicable)

Sensitive Information

We may collect sensitive information, such as:

• Health information relevant to training participation
• Information about disabilities that require reasonable adjustments to our training

We only collect sensitive information with your explicit consent and when it is necessary for our functions or activities.

How We Collect Information

We collect personal information through:

• Course enrollment forms and applications
• Direct communications via email, phone, or in-person
• Our website, including contact forms and online applications
• Third parties, such as employers, government agencies, or other training organizations (with your consent)
• Cookies and similar technologies on our website
• Our aXcelerate Student Management Software
• Online learning platforms and digital training resources (if applicable)

Purpose of Collection

We collect your personal information to:

• Provide and administer our training programs and services
• Process enrollments and issue qualifications and statements of attainment
• Comply with our obligations as a Registered Training Organisation (RTO)
• Report to relevant government authorities as required by law
• Process payments and maintain financial records
• Communicate with you about our services and programs
• Improve our services and develop new programs
• Conduct internal research and analysis
• Respond to your inquiries and provide customer support
• Manage your information within our aXcelerate Student Management Software

Disclosure of Your Information

We may disclose your personal information to:

• Government departments and agencies, including the National VET Regulator, Smart and Skilled NSW
• Your employer (if they are sponsoring your training)
• Service providers who assist us in operating our business, including aXcelerate Student Management Software
• Professional advisors, such as lawyers and accountants
• Third parties to whom you have provided consent

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

Overseas Disclosure

We primarily store and process your information in Australia. However, some of our service providers may store data overseas. When this occurs, we take reasonable steps to ensure these third parties comply with the Australian Privacy Principles.

Security of Your Information

We implement appropriate technical, organizational, and physical safeguards to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

While we take reasonable measures to protect your personal information, no security system is impenetrable, and we cannot guarantee the security of your information transmitted through the internet.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For training records, we maintain information in accordance with ASQA requirements.

Accessing and Correcting Your Information

You have the right to access and correct your personal information held by us. To request access or corrections, please contact our Privacy Officer using the details provided below.

In some circumstances, we may charge a reasonable fee for providing access to your information.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect information about how you use our website. You can manage your cookie preferences through your browser settings.

Marketing Communications

We may send you promotional communications about our services and programs. You can opt out of receiving marketing communications by following the unsubscribe instructions included in these communications or by contacting us directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised “Last Updated” date.

Complaints

If you believe we have breached your privacy or have concerns about how we handle your personal information, please contact our Privacy Officer. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Privacy Officer
Health & Safety Advisory Service
19 Pullman Pl, Emu Plains NSW 2750
Phone: (02) 8662 1472
Email: privacy@safetyadserv.com

This Privacy Policy was last updated in March 2025.