This unit covers the skills and knowledge needed to apply cultural awareness, communication principles and problem-solving techniques to facilitate working in a socially diverse environment.
Course Overview
This unit involves the skills and knowledge required to apply cultural awareness, communication principles and problem-solving techniques to facilitate working in a socially diverse environment. This is done in accordance with workplace procedures, relevant anti-discrimination and equal employment opportunity (EEO) regulations.
It includes communicating with customers and colleagues from diverse backgrounds and dealing with cross-cultural misunderstandings.
Work is performed with limited or minimum supervision, with some accountability and responsibility for self and others in achieving the prescribed outcomes.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Entry Requirements
Prerequisite Units: There are no prerequisite units required for entry to this course.
Other Requirements: There are no other requirements for entry to this course.
Topics
- Communicate with customers and colleagues from diverse backgrounds
- Deal with cross-cultural misunderstandings
